New process to ensure guest inquires get a response

January 28, 2008 on 10:13 am | In General | No Comments

SPAM and SPAM filters have changed how e-mail is treated. To often legit messages can be incorrectly filtered into the SPAM/Junk folder. We recognize this may be a problem with the inquires we send. We have decided to give our members the opportunity to tell us if the guest has had a response. In the booking inquiry e-mail sent by us on behalf of the guest there are two new lines. One of the lines is a link. If the B&B owner should click it, the B&B owner is telling us he or she has responded to the guest.

In the follow-up e-mail that we send 7 hours after the first inquiry is sent, there are three new lines. If the link is clicked, we are being told by the B&B owner a response has been sent to the guest.

After a week or two, we will choose the best course of action to ensure all inquires sent by us are actually received.

You can also see what inquires have been responded too in the B&B Control Center.